Our guarantee
We stand behind every job.
Every piece of work we do is backed by our workmanship warranty. If something isn't right, we come back and fix it — free of charge.
Workmanship warranty
Lifetime labour warranty on every job we do.
Lifetime
Product warranty
Manufacturer's warranty on all products. We handle the claim.
Varies
Satisfaction guarantee
Not happy? We come back and make it right — no questions asked.
100%
How to make a warranty claim
1
Call or message us
Describe the issue and reference your job number.
2
We assess within 48 hours
An X1 plumber inspects and determines coverage.
3
Fixed at no cost
If covered, we fix it free. If not, we give you a fair quote.
Credentials & Compliance
Licensing & Insurance
We maintain complete statutory compliance, master trade licensing, and comprehensive insurance policies for all residential and commercial works in VIC.
VIC Contractor Licence
VBA Lic. #51240 · Master Plumbers Member · $20M Insured
Full contractor plumbing, drainage, gas fitting and trade licence.
Public Liability Insurance
$20,000,000 Coverage
Underwritten by QBE Insurance (Australia) Ltd for maximum client protection.
Workers Compensation
WorkSafe Victoria Compliant
All technicians and apprentices fully covered under statutory schemes.